Cause Of Bad Audio

What Can I Do About Choppy Audio?

Typically, choppy or dropped audio during a phone call is caused by problems with your Internet connection. These Internet connection issues are typically not related to upload/download speeds but by excessive delay (latency), jitter (variation in packet arrival time), and packet loss (transmitted data that never makes it to the destination). To solve this, you should set/configure QoS on your router.

1. Set it to give highest priority for your phone adapter. Voip service requires a usage of 100Kbps bandwidth, so this amount needs to be "reserved" for your phone adapter. Typically the QoS setting is for what ip address of the device.

For QoS configuration, please look at your router's manual. Click HERE to see example.

2. After you make changes on Step 1 above, your voice should be better.

When you notice these problems happening, hang up the call and Test Your Connection.
For more information about this test, please refer to How to understand the Bandwidth Quality Test for VOIP.

Internet Connection

• If your internet connection is not stable, the quality of the audio may be broken/choppy, garbled, echo or calls may even drop. Please Test Your Connection to determine if the quality of the internet connection is the cause of the bad audio.

House Wiring

• You must have your Phone Adpater connected directly to your analog telephone with a RJ11 phone cable. House wiring and/or splitters is not supported and will need to be removed for trouble shooting purposes.

Phone/Ethernet Cables

• Try changing out the RJ11 phone cord connecting your phone to the Phone Adapter
  
• Try changing out the Ethernet cable connecting your phone adapter to your internet modem