CPBX-Auto Attendant-Simple

The Auto Attendant simple control allows you to quickly and easily put together an Auto Attendant.
Lets take a quick look at the various controls available in the Simple Control panel and break down exactly what they do.

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Hours

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The Hours tab is where you will define your normal hours of operation. This allows you to configure your Auto Attendant to behave differently when you are open versus when you are closed.
You will want to select the days that you are open as well as what time you open and close.
You can also specify if you are closed during lunch and, if so, what time you are out of the office for lunch.
You are also able to specify if your weekend hours differ from your weekday hours.

Once you have defined your hours of operation click the Save button.

Menu

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The Menu tab allows you to configure how you want your Auto Attendant to react to a customers input. You will be given two dial pads to configure. One is for the hours that you are open and the other is for when you are closed.

The Open dial pad is selected by default. If you wish to configure how your Auto Attendant behaves when you are closed just click the Close tab over the second dial pad to allow you to edit it.

On the far left you have a list of currently assigned outside numbers that are currently being used by your auto attendant. When you create a new action that requires your Auto Attendant to dial to an outside number that outside number will be listed on the left under the Cell Phones tab.

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Assigning Actions to Buttons

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To assign an action to one of the buttons all you need to do is click the button. A new panel will open allowing you to configure that button. Here is a quick breakdown of what each one does. Transfer To Number This will allow you to send the caller to one of your subscriber lines or internal extensions Transfer To Outside This option lets you send the caller to a phone number that is outside of your CPBX. This number could be a cell phone, land line, or even another CPBX. It also allows you to send the caller to a specific extension on that outside number. (The extension is optional) Transfer To Voicemail This option allows you to send the caller directly to the voicemail of one of your subscriber lines Directory If a caller doesn't know the extension of the person or department they are trying to reach the directory will allow them to search for it by entering part of the persons name from their phones keypad. This list is created automatically by the system when you add subscriber lines. Disconnect This option will disconnect the caller from your CPBX Not Set Select this option when you wish to remove an action from a button After you have configured the action for the button click the Ok button to save the action to the button.

Prompts

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The Prompts tab allows for the easy recording and management of your Auto Attendant prompts.

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Voicemail Recording

All you need to do is to enter a phone number in the input box next "Number we can reach you at:" and click the Place Call button. Your CPBX will call you at that phone number and ask you to record your prompt. Once you have recorded your prompt dial # on your phone and the prompt will be saved and encoded to the proper specifications. Once the prompt has been encoded it will show up in the next section.

Recorded Messages

The prompts that you have recorded using the Voicemail Recording feature will be displayed on the right side of this section under the Prompts List. If you don't see a prompt that you just recorded click the Refresh button. It may take a few moments to properly encode your new prompt.

Click and drag the prompt you want to use into the box for either Open Hours or Closed Hours. Once you have dragged the prompt to the desired box let go of it and it will be used as the prompt for that Auto Attendant