CPBX-Call Forwarding
In the Forwarding Rules section of Call Forwarding is where you will define how your call flow will function.
• Click Call Forwarding in the menu across the top of your screen.
• Call forwarding is set to ring just your phone by default
Unconditional Forwarding
You can set up an Unconditional Forward mean that all calls sent to your phone are forwarded to a specific number.
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• If you wish to use on of your predefined forwarding destinations select it from the drop down menu. • You can change the number of times it rings your phone by changing the number of seconds in the Ring Timer box • Click Save Forwarding Rules at the bottom of the screen. |
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• Once your rules have been saved you will see a notification on the upper right hand side of your screen |
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• If you wish to use a number other then one of your predefined forwarding destinations select OTHER from the drop down • Enter the phone number you wish the calls to be forwarded to in the entry box • You can change the number of times it rings your phone by changing the number of seconds in the Ring Timer box • Click Save Forwarding Rules at the bottom of the screen. |
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• Once your rules have been saved you will see a notification on the upper right hand side of your screen |
Using Forwarding Rules
You can set up more complicated call forwarding using the Call Forwarding Rules
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• Select Use Rules Below |
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• Click Add New Call Forwarding Rule |
If you want to ring the phone on your desk for 4 rings and then, if its not answered, send it to your cell phone for 4 rings you would set it up as follows
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• Enter the name of the rule • Select where you want the call to be sent first (in this example Home) • Enter 24 where it says Ring this destination _____ seconds... • Set the step to 1 • Select No for Permit Forwarding • Click OK |
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• Click Add New Forwarding Rule | ||
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• Enter the name of the next step • Select where you want the call to be sent second (in this example Cell Phone) • Enter 24 where it says Ring this destination _____ seconds... • Set the step to 2 • Select No for Permit Forwarding • Click OK | |
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• You should now have the a list of rules that looks very much like this image. • Click Save Forwarding Rules at the bottom of the screen. | |
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• Once your rules have been saved you will see a notification on the upper right hand side of your screen | |
• If you wanted to send the call to your desk phone and your cell phone at the same time all you would need to do is edit the rule for sending the call to your cell phone and change that rule step to 1.
• Having both rules set to step 1 means that both rules are executed at the same time.
What if no one picks up the call?
• Towards the bottom of the page you can change what happens to a call that isn't answered.
• If nobody picks up send to option allows you to send the unanswered call to either Voicemail or to forward it to another number.
What if I'm on the phone?
• Towards the bottom of the page you can change what happens to a call that isn't answered.
• If the number is busy send to option allows you to send the call to either Voicemail or to forward it to another number.
