CPBX-Prompts

The Prompts section of the Auto Attendant allows the uploading and management of audio recordings which will play during different Auto Attendant menus. Prompts typically relay information regarding what keys to press in each menu.

• NOTE: Prompts must be recorded to match standards set by the Public Switch Telephone Network. For more information on recording auto attendant prompts please click here.

To add the prompt please note where it's located.

To add a prompt:

• Enter a Prompt Name that can identify the prompt you're about to add.

• Click Browse Next to Attendant Upload.

This will take you to your file browser.

• Locate the audio file you wish to use as a prompt, formatted as described above, and click Open.

The Attendant Upload field will display the filepath for your prompt.

• Click Add

The newly added Prompt will appear in the Current Prompts list below.

From the Current Prompts list you can

Download an existing prompt to review it.

Rename an existing prompt.

Delete an existing prompt to remove it from the account.

Renaming a prompt will bring up the Rename Prompt Section. To rename an existing prompt:

• Enter a new name in the Attendant Name field.

• Click Add.

The new prompt name will appear in the Current Prompts list.