Distribution Types

Linear (default)

If a Pilot Directory Number is called, hunting starts with the first User Agent and continues through the list in order until a non-busy line is found. If a busy User Agent is dialed directly, and Hunt on direct dialed calls is set to True, hunting starts with the User Agent after the dialed number and continues to the end of the list until a non-busy line is found. It does not start again from the beginning of the list.

Circular

If a Pilot Directory Number is called, this is the same as Linear (above). If a busy User Agent is dialed directly, and Hunt on direct dialed calls is set to True, this is the same as Linear (above) except that once the end of the list is reached, hunting will continue from the beginning of the list until it reaches the dialed User Agent.

Uniform (Round robin)

If a Pilot Directory Number is called, hunting starts with the first number after the line that was selected by the previous hunt. When the end of the list is reached, hunting continues from the beginning of the list until it reaches the number it started with. If a busy User Agent is dialed directly, and Hunt on direct dialed calls is set to True, this is the same as Circular hunting.

Uniform (Longest idle)

If a Pilot Directory Number is called, or a busy User Agent is dialed directly and Hunt on direct dialed calls is set to True, hunting starts with the User Agent that has been idle for the longest. The idle time for a Member is calculated using the end time of any incoming or outgoing calls to or from the Member, not just those allocated by hunting. When a User Agent disables the Do Not Disturb call service, its idle time is reset to zero.

Ring all

If a Pilot Directory Number is called, or a busy User Agent is dialed directly and Hunt on direct dialed calls is set to True, all free User Agents ring simultaneously until one member answers the call. The User Agents can only be alerted to one call at any time. The order of User Agents has no effect. If Hunt on no-answer is set to True and a call is not answered within the time specified in No-answer timeout, the call is returned to the queue and all User Agents whose phones rang are not offered any further calls from the Hunt Group for the time specified in No-answer exclusion time.