HT502 set up
Getting Started
To get started please remove power from your Internet Modem and any other networking equipment you have set up.
Preferred Set Up
Using this set up will ensure proper communication between the phone adapter and our network.
On the back of your Internet Modem will be an ethernet port.
Connect an ethernet cable from this port and connect it to the WAN port on the back of your Grandstream HT-502 phone adapter.
Once you have connected your Internet Modem to your Grandstream HT-502 phone adapter you can re-connect power to your Internet Modem
On the back of your phone adapter is a port labeled LAN
From the LAN port we need to connect an ethernet cable to your Router
Connect a telephone cord from your phone directly to Phone 1 on your Grandstream HT-502 phone adapter
You can now connect power to your Grandstream HT-502 phone adapter.
After your Grandstream HT-502 phone adapter has powered up you can re-connect power to your router.
At this point the lights on top of the phone adapter should be :
| Power | Solid Green |
| WAN | Solid Green / Solid Amber (its ok if it blinks) |
| LAN | Solid Green / Solid Amber (its ok if it blinks) |
| Phone 1 | Off / Solid Green or Amber / Blinking Green or Amber |
| Phone 2 | Off / Solid Green or Amber / Blinking Green or Amber |
At this point you should be able to pick up the phone connected to Phone 1 and start placing calls.
Alternate Set Up
Using the this set up requires a little more work. In this configuration you will connect your Grandstream HT-502 phone adapter to your router.
Please ensure that your internet modem is connected to your router with an ethernet cord.
Connect a new ethernet cable from one of the ethernet ports on the back of your router to the yellow WAN port on the back of your Grandstream HT-502 phone adapter.
Plug a telephone cord from your phone directly into Phone 1 on the back of your Grandstream HT-502 phone adapter.
Re-connect power to your internet modem and allow it 60 seconds to start up and register with your ISP.
After 60 seconds you can re-connect power to your router. Please allow your router 45 seconds to start up.
After your router has started up you can connect power to your Grandstream HT-502 phone adapter. Please allow 60 seconds for your phone adapter to start up.
Once your Grandstream HT-502 phone adapter has started up the lights on top of the phone adapter should be :
| Power | Solid Green |
| WAN | Solid Green / Solid Amber (its ok if it blinks) |
| LAN | OFF |
| Phone 1 | Off / Solid Green or Amber / Blinking Green or Amber |
| Phone 2 | Off / Solid Green or Amber / Blinking Green or Amber |
Now that we have everything connected properly we will need to configure your router so that it does not interfere with the phone adapters normal operation.
We will need the phone adapters internal IP address.
To get the phone adapters internal IP address you will need to pick up the handset of the phone (if you are using a cordless phone please press Talk) and dial * * * 02 at which point the phone adapter will speak its internal IP address.
If you missed the internal IP address you can dial # 02 and it will repeat the Iinternal IP address.
Write down the internal IP address of the phone adapter. You will need it in the steps to come.
Now that you have the internal IP address of your phone adapter you will need to locate the make and model of your router.
Once you have the make and model of your router please find and follow the steps specific to that device in our Customer Provided Routers section.
If you dont see the make or model of your router in our list of Customer Provided Routers not to worry. Call toll free to (888)607-6937 option 3 for technical support and one of our technicians will be more then happy to assist you further.
