How to Set up the Service with a DSL Internet Connection

If you have a DSL internet connection, please follow these instructions.

Many DSL modems should be set to a bridge mode for the service to work. A good rule of thumb: If the modem does not have a wireless capability, then the modem should be bridged.

Note: If your modem does have wireless capabilities or if you have a wireless router already set to PPPoE mode behind the modem, please refer to the Customer Provided Routers category for more information on how to configure your modem/router to function with our service.

If your modem does not have wireless capability, please follow these instructions to configure the service:

• Power off the DSL modem, Grandstream and any router you may have there.
• Connect an Ethernet cable from the modem to the WAN port of the Grandstream.
• Connect another cable from the LAN port of the Grandstream to the computer or router that was previously connected to the modem.
• Power on the modem first, and once the Sync/Ready/DSL light is on and not flashing, power on the Grandstream and the computer or router. After 3-5 minutes the Grandstream should be registered and online.

If you are unable to get either Internet or phone service, please contact your ISP. Once you have them on the phone, check to make sure that the PPPoE credentials for the DSL account are correct. You will need to write it down for reference later. While the DSL company is on the phone, have them assist you with setting the modem to a bridge mode setting. Once the modem is in a bridge mode, refer to Configuring the Grandstream for PPPoE Type DSL Internet for information on how to set the PPPoE credentials into the Grandstream.

If you are still unable to place a call after 15 minutes, please contact our support department for additional assistance.