I moved, does the service still work?

Yes, your service will follow you. All that is required at the new location is a broadband internet connection.

When you move to a new location, our service will work if all circumstances are met:

• Does your new location have high speed internet (cable, DSL, or fiber)?
• What kind of a modem does your new internet service provider use, is it DHCP or PPPoE connection?
• You will need to verify your new connection and modem. Refer to our Customer Provided Routers category for setup information if your new modem is a modem/router combo unit.

Note: Most cable modems are DHCP type connections and can be connected to our device with the basic setup instructions and will function right away. DSL and fiber connections use modem/routers and will need to be configured.

Once you have you new connection established and are up and running, make sure to update your billing address and your 911 information in your my account page. Remember your number is associated with your address on file when it comes to 911 listing, so you will need to update your address as soon as possible in case a emergency occurs and you are in need of emergency help.

Once logged into the account home sub section:

• Click on the Change button right next to 911 address.
• From there, click Change that is to the right of emergency 911 response address.

Once your address has been changed you should receive a green message at the top of your screen that says:

• Success: your order has been placed successfully.
• Your change order number ######
• Please allow 3-5 business days for changes to take effect.

If you have any questions or concerns, please contact our billing department by email at [email protected] or by calling us at 888 60-power.