Mac Crash Logs For The Phone Power Application
We will need you to send us the crash log for the application. This file contains detailed information that can help us isolate the source of the crash. You can find it according to your OS version below:
Contents
Tiger
Under Mac OS X 10.4, all of the crashes for a program are written into a single file.
That file is in the User’s /Library/Logs/CrashReporter/ directory.
The file is named PhonePower with .crash.log appended to the end.
If you have never accessed this file before, it is probably filled with old, irrelevant information. If the file is more than a few kilobytes in size, please don’t send it - discard it and try to reproduce the crash. The new crash log will contain just the information we need to see your current issue.
Leopard
Under Mac OS X 10.5, crash logs are stored in the same location, but multiple crashes are no longer written to a single file. Each Leopard crash is written to a uniquely time stamped crash log file.
On a Mac running OS X 10.5, a crash log is named e.g. PhonePower_2008_10_22_123456_username.crash</ to show the date, time and username of the crash.
Be sure to get the right log file(s) when sending them to us. (You can — and should — also delete the old crash logs, as they are now irrelevant.)
Snow Leopard
Under Mac OS X 10.6, each crash is written to a separate time stamped crash log file, just as they are in OS X 10.5 (Leopard).
However, the crash log files are stored in the User’s /Library/Logs/DiagnosticReports/ folder. (In Snow Leopard, the CrashReporter folder contains aliases to the actual files. Be careful not to send us the aliases!
Lion
Under Mac OS X 10.7, crash logs are stored in the same location as Snow Leopard and Leopard, but the ‘Library’ folder is hidden from view. The easiest way to get there is to choose Go to Folder from the Finder’s Go menu and enter this:
~/Library/Logs/DiagnosticReports/
• If you want to make the Library folder permanently visible in Lion, this Terminal command will do the trick:
chflags nohidden ~/Library
• Note that in both of those commands, the ~ is the tilde character, which is shorthand for the user’s home folder.
• Once you’ve found the crash log, drag it out to the desktop (or some other place that will make it easy to find).
Crash logs accumulate data, so if you don’t remove it from the CrashReporter folder, later crashes will be added onto this file, and if you sent that file in later, we’ll end up with redundant data, so please: after you’ve sent us the file, delete it so you don’t accidentally send it to us again.
• Once you have relocated it to the desktop, attach the file to an email reply to our request for the logs.
Feel free to read the crash log, but be very careful not to change anything in it. Double clicking it typically opens the Console application, but you can drag it onto any text editor. The important thing is that you have found the information we need to understand why your Phonepower softphone application is crashing.
