Setting Up Prompts in the Auto Attendant

The Auto Attendant Menu prompts we have currently uploaded our generic ones (the recording that indicate what key presses lead to what action or extension). We highly encourage that you record your own, either with recording software or by leaving yourself a VoiceMail and downloading said VoiceMail from your MyAccount page.

If you are recording your own Auto Attendant Prompt using 3rd party recording software, they will need the following formatting:

• Must be a .wav file.

• Must use the uLaw codec

• Must be mono.

• Must be set to 8000 mHz

If you have recorded your Auto Attendant Menu Prompt on the VoiceMail.

• Log into your MyAccount.

• Once you have logged into your MyAccount, click on the VoiceMail link.

• Download the VoiceMail that was recorded as your Auto Attendant menu prompt and save it to a known location on your computer.

• Upon doing so, you will need 3rd party recording or audio conversion software to convert the file to the above settings.

When the Auto Attendant Prompt message is ready to be uploaded:

• Click on the Auto Attendant Configuration button at the bottom of the page.

• Click on the Prompt link.

You will now be on the Prompt Menu.

• Type in the name you want for your prompt.

• Then click the Browse button to the right.

• Find the 'VoiceMail that was saved to the computer and upload it to your auto attendant.

• After the file is uploaded, click on Attendant menus.

To setup a Prompt for the Auto Attendant:

• Click on Config next to the Attendant that you want to add your new prompt to.

• If the Attendant is not present, add in an Attendant Name and Description and click on the Add button.

• The new Attendant will be present in the list.

This will bring you to the Attendant Menu define page.

Click on the drop down menu to the right of Attendant prompt and select the prompt that was uploaded to the Auto Attendant.

• Set the Max Wait.

• This is the number of seconds the system will wait for the caller to press a button on their phone.

• Set the Max Tries.

• This is the amount of key press attempts that the system will allow a caller to enter in the incorrect information before the system returns an error.

The last step is to Assign the actions of the key/button presses made by the caller.

• Define key action allows you assign a menu option to ring to a person or another menu prompt.

• Select the key and assign a number.

• This is the number that is associated with the menu option to ring to.

• Select Action 1 and assign a behavior for that key press to be.

• Once an Option is selected, additional drop down menus will be displayed.

• Click on Define to save the changes to the key action list.

• Click on the Submit button on the top right side of the page to save the prompt and key actions to the menu.

• Once the changes have been saved, the prompt will play whenever someone calls in and reaches that menu and will direct the calls accordingly.