VoiceMail Features
Contents
Initial Set-up
You can skip the initial set-up once by dialing * * (star star)
You will need to record your name.
Once you have recorded your name you are given the chance to review how it sounds. If you don't like the way it sounds you can press 1 to re-record it.
Once you have recorded and approved your name you can decide if you want to use a personal greeting or one that is provided by the voicemail system.
| Greeting Options | |
| 1 | Record and use a personal greeting |
| 2 | System generated message with your name |
| 3 | System generated message with your phone number |
| 4 | System generated message WITHOUT your name or phone number |
Common Operations
Change Your PIN
Once you have accessed your voicemail you can change your PIN by entering the following keys:
4 : 3 : 1
• Once you are in the change PIN menu you will be asked to enter a new PIN number.
- Your new pin number must be between 4 - 20 numbers.
• Once you have entered your new PIN press #
• You will be asked to enter your new PIN number again to confirm the changes.
• After you have entered your PIN a second time press # again and your PIN will be changed.
You can press * * * to return to the main menu.
Change Your Greeting
Once you have accessed your voicemail you can change your greeting by entering the following key: 3
Once you are in the greetings menu you can select to use a personal greeting by pressing 1
You can also select a system generated message by pressing 3
Once you are in the system generated messages menu you can either press 1 to select a system generated message or you can press 2 to review or re-record your name that will be used by the system generated messages.
There are 3 system generated messages you can choose from:
- 1 : System Generated Message using your name
- 2 : System Generated Message using your phone number
- 3 : System Generated Message that doesn't use either your name or your phone number
Get Deleted Messages
Once you have deleted a message it will be moved to your deleted messages. If you accidentally delete a message you can still recover it by going to your deleted messages.
In deleted messages you have a chance to listen to messages again, or recover them and place them back in your normal messages.
To restore a voicemail from your deleted messages, while it is playing or after it has played, press 2
To permanently delete the message press 3
Once you permanently delete a message, it is gone forever! Tech support will not be able to recover it.
Reset Your Voicemail PIN
If you have forgotten the PIN for your Voicemail you can reset it through your MyAccount Portal.
Once you have logged into your MyAccount Portal Click on the Service Settings button in the left hand side menu.
In the Service Settings screen you will want to click on VoiceMail PIN Reset
This will allow you to reset your Voicemail PIN number.
VOICEMAIL MAP
Voicemail Menu
MAIN MENU
| |
| 1 | Get Messages |
| 3 | Manage Your Greetings |
| 4 | Voicemail Settings |
| 6 | Get Deleted Messages |
| 7 | Log Out Of Voicemail Box and Log In As Another User |
| 0 | Help |
| * | Exit |
Get Messages
Once in this menu you will need to press 1 again to get your Voicemail. The following options are available during and after a message has played.
| Voicemail Controls | |
| 1 | Repeat |
| 2 | Save Message |
| 3 | Delete Message |
| # | Leave message as new |
| * | MAIN MENU |
Manage Your Greetings
In the manage your Greetings Menu you will be able to change your personal greeting or choose to use one of the system generated greetings.
Manage Your Greetings
| |
| 1 | Use A Personal Greeting |
| 3 | Use A System Generated Greeting or Record Your Name |
| 5 | Manage Your Busy Greeting |
| * | MAIN MENU |
- Use A Personal Greeting
- In this menu you will be able to record and set your Personal Greeting
Use A Personal Greeting 1 Enable Personal Greeting 2 Record New Personal Greeting 5 menu option * Manage Your Greetings
- Use A System Generated Greeting or Record Your Name
- In this sub menu you will be able to select what kind of greeting you would like to use.
Use A System Generated Greeting or Record Your Name 1 Choose Greeting Type 2 Review or Record Your Name * Manage Your Greetings
- Manage Your Busy Greeting
- In this sub menu you will be able to select what kind of greeting that will be used when your phone is busy.
Manage Your Busy Greeting 1 Disable Your Line Busy Greeting 2 Review or Record Your Busy Greeting * Manage Your Greetings
Voicemail Settings
This is the menu that will allow you to make changes to how your Voicemail behaves.
Voicemail Settings
| |
| 2 | Hands Free and Time Saving Options |
| 3 | Security |
| 5 | Notifications |
| 6 | Additional Settings |
| 9 | Live Message Screening |
| * | MAIN MENU |
- Hands Free and Time Saving Options
- In this sub menu you can set options that directly effect the Voicemails themselves
Hands Free and Time Saving Options 1 Auto Play Options 2 Urgent Message Options 3 Voicemail Options * Voicemail Settings
Auto Play Options 1 Toggle Auto Play for Voicemail (Default: Off) 3 Toggle Auto Play for Faxes (Default: Off) * Hands Free and Time Saving Options
Urgent Message Options 1 Toggle Auto Play for Urgent Voicemail (Default: off) 3 Toggle Auto Play for Urgent Faxes (Default: off) * Hands Free and Time Saving Options
Voicemail Options 1 Voicemail Headers 3 Voicemail Body * Hands Free and Time Saving Options
- Voicemail Headers
- This option allow you to turn toggle whether the system will tell you the date, time and phone number for each message you have received.
Voicemail Headers 1 Toggle Header * Voicemail Options
- Voicemail Body
- This option allow you to turn toggle whether the system will play the actual message that was recorded.
Voicemail Body 1 Toggle Body * Voicemail Options
- Security
- In this menu you will be able to modify the security settings for your Voicemail
Security 1 Change PIN 2 Change Fast Log-in Option 3 Change Skip PIN Feature * Voicemail Settings
Change PIN Enter your new PIN and press # Re-Enter your new PIN and press #
- Fast Log-In allows you to access your Voicemail without needing to enter the 10 digit phone number associated with your Voicemail.
Change Fast Log-in Option 1 Toggle Fast Log-In (Default: on)
- The Skip PIN Feature allows you to bypass entering your PIN when accessing your Voicemail from the phone connected to your VoIP adapter.
Change Skip PIN Feature 1 Toggle Skip PIN Feature (Default: off)
- Notifications
- In this menu you will be able to toggle the Message Waiting Indicator
Notifications 1 Toggle Message Waiting Indicator * Voicemail Settings
- Additional Settings
- In this menu you will be able to change some of the miscellaneous options for your Voicemail
Additional Settings 4 Broadcast Options 5 Define Default Fax Number * Voicemail Settings
- Broadcast Options
Broadcast Options 1 Toggle Marketing Broadcasts * Additional Settings
- Define Default Fax Number
Define Default Fax Number 1 Add Default Fax Number * Additional Settings
- Live Message Screening Options
- This option will allow you to listen to a Voicemail as it is being left. You are able to connect to the call while the message is being left. The person leaving the voicemail will be unable to hear you until you press a key to join the current call.
Live Message Screening Options 1 Toggle Live Message Screening * Voicemail Settings
