What about 911 emergency calls?

911 emergency calls placed on the Phone Power service are handled just like normal 911 land line calls. These calls are routed to your local 911 Emergency Services Operator. When a 911 call is placed, the address and name we have on file for that phone number will be sent to the 911 Operator to assist them.

Please see our 911 Page for more details.

Note: If you change your home location, please log into the MyAccount section of our website and update your address.