What can I do about Choppy Audio?
From PhonePower Knowledge Base
Typically, choppy or dropped audio during a phone call is caused by problems with your Internet connection. These Internet connection issues are typically not related to upload/download speeds but by excessive delay (latency), jitter (variation in packet arrival time), and packet loss (transmitted data that never makes it to the destination).
When you notice these problems happening, hang up the call and run our VoIP Quality Test. For more information about this test, please refer to How to understand the Bandwidth Quality Test for VOIP.
