What is a hunt group?

• A Hunt Group is a special phone number that will ring a group of users within your company that incoming calls are routed to in a series.

For example:

• An incoming call is sent to the hunt group and the first available agent. If there is no answer at the first extension, then the next extension rings. The incoming call rings at all the extensions in the Hunt Group until the call is answered. If no agent is available to take the call, then it will be forwarded to Voicemail.

Note:Agents cannot make themselves unavailable in a hunt group.