What is an auto attendant?

An Auto Attendant is a system that will answer the phone, play a recorded greeting and direct callers based on dial-pad input. This is a great way to route incoming callers to front-end ACDs and Hunt Groups (press 1 for support, 2 for sales, etc). Auto Attendants also make it possible for users with no DID (Direct Inward Dialing) to receive inbound calls by allowing callers to enter the extension of the party they wish to reach.