Innomedia set up

Checking Messages Online
Resetting your VoiceMail PIN
Star Codes
Activating your Second "Cloned" Line
Activating Unconditional Call Forwarding
Advanced Call Forwarding (Incoming Call Manager)
Activating Simultaneous Ring
MyAccount Settings for PhonePower (Video)
Enabling/Disabling CNAM (Caller ID)

Getting Started

To get started please remove power from your Internet Modem and any other networking equipment you have set up.

Preferred Set Up

Using this set up will ensure proper communication between the phone adapter and our network.

On the back of your Internet Modem will be an ethernet port.
Connect an ethernet cable to this port and connect it to the Internet(WAN) port (the yellow one) on the back of your Innomedia brand phone adapter.

Once you have connected your Internet Modem to your Innomedia brand phone adapter you can re-connect power to your Internet Modem

On the back of your phone adapter is a port labeled Computer(LAN)
From the Computer(LAN) port we need to connect an ethernet cable to your Router

Connect a telephone cord from your phone directly to Phone 1 on your Innomedia brand phone adapter

You can now connect power to your Innomedia brand phone adapter.

After your Innomedia brand phone adapter has powered up you can re-connect power to your router.

The back of your Innomedia brand phone adapter should look something like this.

At this point the lights on top of the phone adapter should be :

Power	Solid Green
Run	Solid Green
Internet(WAN)	Solid Green / Solid Amber (its ok if it blinks)
Computer(LAN)	Solid Green / Solid Amber (its ok if it blinks)
VOIP Ready	Solid Green
Phone 1	Off / Solid Green or Amber / Blinking Green or Amber
Phone 2	Off / Solid Green or Amber / Blinking Green or Amber

At this point you should be able to pick up the phone connected to Phone 1 and start placing calls.

Alternate Set Up

Using the this set up requires a little more work. In this configuration you will connect your Innomedia brand phone adapter to your router.

Please ensure that your internet modem is connected to your router with an ethernet cord.

Connect a new ethernet cable from one of the ethernet ports on the back of your router to the yellow Internet(WAN) port on the back of your Innomedia brand phone adapter.

Plug a telephone cord from your phone directly into Phone 1 on the back of your Innomedia brand phone adapter.

Re-connect power to your internet modem and allow it 60 seconds to start up and register with your ISP.

After 60 seconds you can re-connect power to your router. Please allow your router 45 seconds to start up.

After your router has started up you can connect power to your Innomedia brand phone adapter. Please allow 60 seconds for your phone adapter to start up.

The back of your Innomedia brand phone adapter should look something like this


Once your Innomedia brand phone adapter has started up the lights on top of the phone adapter should be :

Power	Solid Green
Run	Solid Green
Run	Solid Green
Internet(WAN)	Solid Green / Solid Amber (its ok if it blinks)
Computer(LAN)	OFF
VOIP Ready	Solid Green
Phone 1	Off / Solid Green or Amber / Blinking Green or Amber
Phone 2	Off / Solid Green or Amber / Blinking Green or Amber

Now that we have everything connected properly we will need to configure your router so that it does not interfere with the phone adapters normal operation.

We will need the phone adapters internal IP address.
To get the phone adapters internal IP address you will need to pick up the handset of the phone (if you are using a cordless phone please press Talk) and dial * * * 1 at which point the phone adapter will speak its internal IP address.

If you missed the internal IP address hang up and repeat the above step.

Write down the internal IP address of the phone adapter. You will need it in the steps to come.

Now that you have the internal IP address of your phone adapter you will need to locate the make and model of your router.

Once you have the make and model of your router please find and follow the steps specific to that device in our Customer Provided Routers section.

If you dont see the make or model of your router in our list of Customer Provided Routers not to worry. Call toll free to (888)607-6937 option 3 for technical support and one of our technicians will be more then happy to assist you further.